Privacy Notice

Last updated: October 20, 2026

Elvorial is an online womenswear brand operated by Hainan Jinman Technology Co., Ltd. ("Elvorial," "we," "us" or "our"), a company registered in China. We operate https://elvorial.com/ and this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Elvorial is powered by Shopify, which enables us to provide the Services to you. This Privacy Notice describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Use and this Privacy Notice, this Privacy Notice controls with respect to the collection, processing, and disclosure of your personal information.

This notice explains our information practices; visiting our website does not, by itself, constitute consent to optional cookies, marketing communications or other processing for which separate consent is required. Where applicable law requires consent, we request it separately and provide a way to withdraw it.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Payment and transaction information, including payment status, transaction references, payment method and related order details. Payment providers process card and financial-account credentials through checkout. The information available to us depends on the payment method and provider; this notice does not mean our staff receive or retain full card numbers or security codes. Do not send payment credentials by email.
• Account information, if you create an account, including account identifiers, authentication information, preferences and settings. Authentication details depend on the account system used; do not send your password to customer service.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From relevant third parties, such as payment providers confirming transactions, carriers providing delivery updates, and advertising or analytics providers where those integrations are enabled and permitted. We do not collect every category from every source for every visitor.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications through channels you have subscribed to or that applicable law otherwise permits, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Notice. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With advertising and measurement providers where those integrations are enabled, subject to applicable consent and opt-out requirements. This can involve online identifiers, browsing or shopping activity and related inferences for ad measurement or personalized advertising. Applicable law may classify certain disclosures as a "sale," "sharing" or processing for targeted advertising even without a payment for the data. See Your Rights and Choices below.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. Where Shopify enhanced services, including Shopify Network Intelligence, are enabled, Shopify may also process information from interactions with our store, other merchants and Shopify to provide those services. Shopify's role and your choices for that processing are described in the Shopify Consumer Privacy Policy. You may submit requests about Shopify's own processing through the Shopify Privacy Portal. Requests concerning Elvorial's own processing should be sent to us; contacting Shopify does not replace that option.

Cookies and Similar Technologies

The storefront uses technologies needed for functions such as maintaining a shopping cart, checkout, security and saving privacy preferences. Where enabled, optional analytics, personalization and advertising technologies can process device identifiers and browsing activity. Where consent is legally required, optional technologies must remain inactive until consent is obtained; where an opt-out applies, the relevant preference must be honored.

Use the store's privacy controls where displayed to review or change your choices. Browser settings can also restrict cookies, but blocking necessary cookies may affect checkout and other functions. A browser cookie setting is not necessarily the same as a legal sale/sharing opt-out. For help or a privacy request, email service@elvorial.com.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under 13 years of age. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Notice, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Retention is determined by record type and purpose. Order, payment and return records are retained for fulfillment, accounting, tax, fraud prevention and dispute obligations; account information for account operation; support correspondence for resolving and documenting enquiries; and marketing preferences for subscription management and respecting opt-outs. Cookie lifetimes depend on the technology involved. When information is no longer needed, we delete or de-identify it, subject to legal retention duties, litigation holds and limited backup cycles. A deletion request may therefore be subject to legal exceptions; it does not authorize indefinite retention of unrelated records.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt Out of Sale, Sharing or Targeted Advertising. Where applicable law provides this right, you may request an opt-out by emailing service@elvorial.com with the subject "Privacy Opt-Out" and by using the store's privacy controls where displayed. We honor legally required Global Privacy Control (GPC) signals as applicable to our processing. Browser/device-based choices may need to be repeated on other browsers or devices unless associated with your identity. A GPC signal does not automatically unsubscribe you from email marketing. Other browser "Do Not Track" signals do not have the same standardized effect. Learn about GPC at https://globalprivacycontrol.org/.
• Sensitive Information and Automated Decisions. Where applicable law grants these rights, you may request limits on the use or disclosure of sensitive personal information, or opt out of profiling used for decisions producing legal or similarly significant effects. The availability of a right depends on the processing and law involved.
• Consent Withdrawal. Where processing relies on consent, you may withdraw it without affecting the lawfulness of processing before withdrawal.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond within the deadline applicable to your request, notify you of a permitted extension where required, and explain any refusal or limitation. Identity checks will be proportionate to the request; we will not require an account solely to submit a privacy request. Privacy requests are generally free, subject to exceptions allowed by law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. To appeal a decision, email service@elvorial.com with the subject "Privacy Appeal" and explain the decision you wish us to review. Customer-service hours do not suspend statutory response deadlines.

International Transfers

Elvorial is operated from China and uses Shopify and service providers with international operations. Personal information may be accessed, stored or processed in China, the United States and other countries where relevant providers operate. Applicable privacy protections may differ between countries.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we use a lawful transfer mechanism as required, such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Notice on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

For questions about this notice or to exercise your privacy rights, contact:

Elvorial — Hainan Jinman Technology Co., Ltd.
Unified Social Credit Code: 91460000MAE7WD797G
Email: service@elvorial.com
Telephone: +852 5746 6158
Registered business address: Room 601-004, Building B4, South Bank of Ruihai Shuicheng, Yinhai Road, Jiaji Town, Qionghai City, Hainan Province, China.

Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. US Pacific Time (PT; PST/PDT as applicable).

You may email at any time. We aim to respond as promptly as possible during customer service hours; enquiries received outside these hours will be reviewed when service resumes. For privacy requests, provide enough information to identify the request and the relevant records without sending unnecessary sensitive documents. The registered business address is not an authorized merchandise-return address unless separately confirmed.